The postage options for products purchased from BBWorld.biz are displayed
below:
- Royal Mail Special Delivery - Goods sent via Special Delivery are guaranteed
for delivery by the next working-day for all orders placed before 1 pm.
(Saturday is not a working day). Orders placed after 1pm Monday to Friday,
or any time on a Saturday, Sunday or Bank Holiday will be delivered within
2 working days. Goods sent via Special Delivery are insured up to the value
of £250. Please note all orders require a signature on receipt.
- First-class Recorded Delivery - Goods sent via recorded delivery are only
insured up to the value of £28.00. All goods sent via recorded delivery
will require a signature on receipt.
These postal options apply to the UK only.
UK & Ireland orders are sent first class delivery – two options
are available, as listed below:
| UK postal options |
Rates |
| Royal Mail First-Class Recorded Delivery for orders up to £25 |
£2.95 |
| Royal Mail First-Class Recorded Delivery for orders up to £45 |
£4.25 |
| Royal Mail Special Delivery for orders over £45 (and an optional service for orders of £25-£45) |
£6.95 |
Continental European and Rest of the world orders are sent via airmail,
either by Royal Mail’s Airsure or International Signed For service, depending
on the destination.
US/CANADA
Standard Delivery only - approximately 8 working days*.
*Please note that delays can occur in customs, and these delays are beyond
our control.
EUROPE
Standard Delivery Only - approximately 4-8 working days
REST OF THE WORLD
Standard Delivery Only - approximately 8-14 working days
Important: Any customs or import duties are levied once the package reaches
its destination country. Additional charges for customs clearance must be
borne by the recipient. We have no control over these charges.
|
All international orders £8.95
|
I need to return an item
If you are not completely satisfied with your purchase, simply return the
item(s) to us in its original condition within 14 days of receipt. We will
issue a full refund on receipt (less p & p), or exchange the item if preferred.
Please note:
If you require a different product (rather than a different colour
of the same product) you will need to place a new order online and return
the original item for a refund.
Faulty or wrong item
If the item you received is faulty or is not what you originally ordered,
please e-mail orders@bbworld.biz or telephone 0845 2574907 quoting your name
and address, details of the product and the reason for return, and whether
you require a refund or a replacement. We will then advise on how to proceed
with the return.
How long will it take to refund me?
Before contacting us please take note of the timescales required to process
a refund:
- Please allow 5 working days from receipt of a return for us
process a refund.
- Once a refund is processed you will receive an email confirming
this (the email will be sent to the same email address as your Order Confirmation
email was sent).
- After receiving the return confirmation email, please allow
a further 5-10 working days for the refund to be credited to your account.
This time frame is dictated by your bank or card issuer and is outside of
our control. (N.B Your refund will be credited to the same card with which
you made your original purchase. If for any reason this is not possible,
(i.e. the card had been declined or has expired) we will send a cheque to
your billing address).
When will I receive my replacement?
Before contacting us please take note of the timescales required to process
an exchange:
- Please allow 5 working days from receipt of a return for us process an
exchange.
- Once the exchange has been processed please allow the following additional
days for delivery of your replacement item:
UK - Up to 4 Working Days
European Union - Up to 8 Working Days
Rest of World - Up to 14 Working Days
Part of my order is missing
Regrettably mistakes can happen. If you have received you order and an
item is missing, please email orders@bbworld.biz
quoting your order number and the missing item and they will investigate
the matter further.
Do I have to pay for return postage?
If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility.
Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and requires a signature on delivery (eg either Royal Mail’s Special Delivery or Recorded Delivery services).
Why have you not refunded the delivery charge?
Delivery charges are non refundable unless you have received a wrong or faulty
item from us. |
