FAQ

Some of our most common questions are answered below. If you have a specific question that is not answered below, please Email us.

Where are you based?

We are based in Driffield, East Yorkshire and ship all of our models from there. We do not dropship from overseas and carry all stock shown on the website.

 

Do you ship to Europe?

We are adding European countries all the time. Please contact us if you are looking to buy from us and your country is not listed in the postage options. We use DDP shipping (Delivery and Duty Paid), which means you will have no further charges to pay.

 

How long will it take to receive my model after I have placed an order?

We offer 2 forms of delivery. Evri (formally Hermes) will deliver to you within 4 -  5 days after your order has been placed and DHL will deliver within 2 days of your order being placed. You choose which method of delivery you want on the checkout page. European orders are shipped with DPD and delivery times will vary.

 

Do you send models in original boxes?

All of our models are supplied in original display boxes. Models contain numbered bags and full colour printed manual.

 

What happens if I have missing pieces?

As rare as this is, it does happen and we have a huge array of spares where we usually find the required piece. Just drop us an email with the model number, a picture of the missing piece and step number and we’ll do the rest.

 

Can I reserve an item on the ‘Coming Soon’ page?

Of course. Just send us an email with the model number and we’ll create a small deposit order for you.

 

Would you consider doing a deal on multiple items?

Certainly. Just email us with the model numbers and we'll see what we do for you. Alternatively, you could make us an offer.

 

I have seen it cheaper elsewhere. Will you price match?

We would certainly look at trying to get somewhere nearer your budget. We import direct from the manufacturer (Mould King) and use a sourcing agent for the other brands we stock. We ship by sea to keep the costs down and always in original packaging too. Just send us an email with the model number and price and we'll see what we can do.